Support
A question, a bug, a suggestion: write to us at contact@pinmatches.com. We answer in English and in French.
Write to us
For a technical problem, please state your device model, your Android version, the app version and what you were doing when the problem occurred: that is what makes it reproducible.
The app also offers a direct message feature (“Make a suggestion / Report a bug”, envelope icon, on the home screen and in the row of buttons at the top of the other screens). It sends us your message, but does not allow us to reply: if you expect an answer, use email.
Depending on your request, other pages answer more precisely:
Frequently asked questions
The map is empty, I cannot see any match
Three possible causes, in this order:
- no sport is turned on — the map only shows matches in the sports you have chosen. Open My sports and turn on at least one;
- location is denied or turned off — without a position, the search for nearby matches cannot be carried out (see the next question);
- there really is no match nearby — the app is new. Create one: the other players will see it appear on their map.
How do I allow location?
The app asks for the permission while in use only; it never tracks your position in the background. If you have denied it, turn it back on in Settings → Apps → PinMatches → Permissions → Location, then reopen the app. Also check that the phone's location is switched on.
The chat button does nothing
A match's conversation is reserved for its participants: you have to have joined the match to open it. If you have left it, the conversation closes. The chat may also be temporarily disabled for technical reasons.
The “My matches” button is greyed out
It becomes active as soon as you have joined at least one match — by creating one or by joining one from the map.
I have forgotten my password
PinMatches collects no email address: there is therefore no automatic reset of the password, and we cannot tell you what it is. If your account has become inaccessible, write to us: after reasonably checking that it is yours, we can delete it, which frees the username and lets you sign up again with the same one. As long as you still have access to the account, change the password from Profile.
The app is asking me to update
Some versions are no longer compatible with the service: the update is then mandatory in order to continue. Install it from Google Play and the app starts normally again.
A screen tells me the service is unavailable
That is a maintenance interruption. It is temporary: try again a little later. If it lasts, let us know.
How do I change my advertising choices?
Profile → “Manage my ad choices” reopens the consent form shown on first launch. As long as you have not accepted personalised advertising — or if you refuse it — the ads shown are non-personalised. Details in the privacy policy, section 6.
How do I change the language of the app?
Profile → Language: French or English. The choice is kept on the device.
Is the app available on iPhone?
Not yet. PinMatches is currently available on Android, in Canada. An iOS version is in preparation.
Is the service paid for?
No. PinMatches is free, with no in-app purchases and no subscription: it is funded by advertising.
Reporting a security issue
If you discover a security vulnerability, write to contact@pinmatches.com describing it precisely, without making it public and without accessing other users' data. We acknowledge receipt and keep you informed of the fix.